Can you install out of hours to avoid disrupting our Newcastle-under-Lyme business?+
Yes. We regularly carry out evening, weekend and overnight installations for retail, hospitality and office premises in Newcastle-under-Lyme — particularly along the high street and main commercial parks.
Do you offer service contracts?+
Yes — we offer flexible 6-monthly or annual planned maintenance contracts with priority response for contract customers. Most commercial systems should be serviced at least once a year to maintain manufacturer warranty.
Do you cover all of Newcastle-under-Lyme and the surrounding areas?+
Yes — we cover Newcastle-under-Lyme and the wider Staffordshire area, including Silverdale, Clayton, Wolstanton and Chesterton, Audley, Madeley. We operate within a 50-mile radius of Stoke-on-Trent, so same-day or next-day surveys are usually available.
Are your engineers F-Gas certified?+
Yes. All Airtastic engineers are F-Gas (Category 1) certified, fully insured and trained on the major manufacturers including Daikin, Mitsubishi, Samsung, LG, Fujitsu and Haier.
Can you work outside our trading hours?+
Yes — evening, overnight and weekend working is standard on our commercial and hospitality jobs. For Ironmarket bars and restaurants, or a retail unit at Wolstanton Retail Park, that usually means the noisy work happens after close and the space is handed back clean for opening. Offices on Liverpool Road and units at Lymedale Business Park are often simpler at weekends, when lifts, corridors and car parking are free. Tell us your trading pattern when you enquire and we will build the programme around it, including any site induction or permit-to-work your landlord requires.
What type of system suits a larger commercial building?+
It depends on the building. Small offices and treatment rooms are usually served by wall-mounted or multi-split systems; open-plan floors and retail space suit ceiling cassettes; and where there is a suspended ceiling and a need for even distribution, ducted units work well. For larger buildings — roughly 150 m² upwards, which takes in a good number of the units at Lymedale Business Park and Keele University Science Park — VRF or VRV is normally the right answer, allowing simultaneous heating and cooling across zones from one set of outdoor plant. Sizing comes from a proper survey and heat load, not a rule of thumb.
What are our F-Gas obligations as the building operator?+
If you own or operate the equipment, the legal duty sits with you. Leak-check frequency is set by the refrigerant charge measured in CO2 equivalent — annually, every six months, or every three months for the largest charges — and the checks must be carried out by certified personnel and recorded. Airtastic holds F-Gas Company Certification, every engineer is F-Gas Category 1, and we issue the statutory records so they are ready for an inspection or an insurer's query. If you have taken on premises at Chesterton or Lymedale with existing plant, we can establish which interval applies to it.
Do you offer maintenance contracts, and are they worth it?+
Yes. PPM contracts run six-monthly or annually and include fixed response SLAs, priority call-out, discounted parts and a documented maintenance log. Commercial systems generally want servicing every six months; kitchens, server rooms and anything running around the clock are better on a three-month cycle — relevant if you run a busy kitchen off the Ironmarket or a comms room at Keele University Science Park. Contracted maintenance also protects your cover: commercial manufacturer parts warranties of five to seven years are normally conditional on annual servicing, and our two-year workmanship warranty sits alongside that.
Question not covered?
Ask us directly — the survey is free, the quote is fixed in writing, and there's no obligation either way.