How quickly can you reach me in Stoke-on-Trent?+
For most Stoke-on-Trent addresses we can be on-site the same day or next working day. We prioritise commercial breakdowns and vulnerable residential customers.
My AC unit isn't cooling — what's likely wrong?+
The most common causes are low refrigerant from a slow leak, a blocked filter, a faulty capacitor, or a tripped condensate pump. Our engineers carry diagnostic kit on every van and can usually identify and quote in the first visit.
Do you cover all of Stoke-on-Trent and the surrounding areas?+
Yes — we cover Stoke-on-Trent and the wider Staffordshire area, including Trentham, Hanford, Fenton and Longton, Burslem, Tunstall, Kidsgrove. We operate within a 50-mile radius of Stoke-on-Trent, so same-day or next-day surveys are usually available.
Are your engineers F-Gas certified?+
Yes. All Airtastic engineers are F-Gas (Category 1) certified, fully insured and trained on the major manufacturers including Daikin, Mitsubishi, Samsung, LG, Fujitsu and Haier.
How much does an aircon repair cost in Stoke-on-Trent?+
Repair cost depends on what's actually wrong with the system, which we can only confirm after a diagnostic visit. We give you a clear quote before doing any chargeable work, and no repair goes ahead without your say-so. Call 0330 043 4298 to book a diagnostic call-out.
Can you handle emergency aircon breakdowns in Stoke?+
Yes — Stoke-on-Trent is our closest service area from Basford HQ, so we prioritise emergency call-outs across ST1–ST8, especially for commercial customers where downtime costs money. Call 0330 043 4298 and we'll confirm the earliest slot available on the day.
What is an aircon regas and does my Stoke system need one?+
An aircon regas means recharging the refrigerant gas that circulates through the system. Warm airflow when set to cool, ice on the pipework or hissing from the indoor unit can indicate low refrigerant. Under F-Gas regulations we must leak-test before regassing — pumping refrigerant into a leaking system is illegal. We're F-Gas certified and complete the leak test, repair and regas together.
Do you repair all makes of air conditioning in Stoke-on-Trent?+
Yes — we repair the major brands including Daikin, Mitsubishi Electric, Samsung, LG, Fujitsu, Haier, Toshiba and Panasonic. If a manufacturer part is no longer available for an older system we'll tell you upfront and can quote a like-for-like replacement.
Do you offer aircon service contracts for Stoke-on-Trent businesses?+
Yes — planned maintenance contracts with priority response for contract customers across Stoke-on-Trent. Regular servicing keeps manufacturer warranties valid and includes filter clean, coil check, refrigerant pressure test, condensate flush, electrical safety check and a written report.