If a system has stopped cooling, is dripping indoors, is icing up or is showing an error code nobody has written down, we diagnose it with instruments rather than guessing at it. Low gas is a leak, not a consumable, so it gets traced and repaired rather than topped up. You are told what is wrong and what it costs to put right before any parts start changing, and planned maintenance customers get priority over ad-hoc work.
Fast, reliable fault-finding, repair and annual servicing for residential and commercial air conditioning systems across Staffordshire, Cheshire, Shropshire, Derbyshire and the West Midlands.
We've installed and serviced air conditioning systems throughout Tunstall and the wider Staffordshire area — from terraced homes near The 1893 Clock Tower in Tower Square, with Tunstall's 1885 Town Hall behind it to large commercial premises across the ST6 postcodes.
Our Tunstall-based engineers regularly work across the following areas. If you don't see your town listed, get in touch — we cover most of Staffordshire.
Postcodes: ST6
Air conditioning fitted in Tunstall five or ten years ago is now old enough to need attention, and most air conditioning faults fall into a short list: no cooling, water finding its way indoors, ice on the pipework, a unit that keeps stopping and restarting, or a display flashing a code nobody has written down. Ad-hoc call-outs are typically attended within 24 to 48 hours, and customers on a planned maintenance contract go to the front of that queue. Basford to Tunstall is about four miles by road, which helps. We diagnose before we quote a repair, because the cheap fault and the expensive fault frequently produce exactly the same symptom.
If you can read the model number off the indoor unit and the error code off the display or the handset before you ring, there is a better chance we can identify the fault and get the right part moving before we come out. A photograph of the outdoor unit's data plate helps just as much. If nothing is displayed, the pattern matters instead: does it cool for twenty minutes then stop, does it never start, does it trip the electrics, has it got noisier, is the outdoor fan turning at all.
Gauges on, temperatures measured, electrics tested. We check operating pressures and superheat, coil condition, fan motors and capacitors, sensors, the condensate path and the incoming supply. Guesswork is what leads to a replaced control board on a system that actually had a blocked coil and a slow fan. Where the unit stores fault history, we read it. You get told what is wrong and what it costs to put right before we start changing parts, not once the old one is already out.
Low refrigerant means the system has lost it somewhere. Recharging and driving away sells you the same fault again next summer, and it is not acceptable practice under the F-Gas regulations. We trace the leak, usually at a flare, a joint or a coil, repair it, pressure test, evacuate and weigh in a fresh charge to the manufacturer's figure. Anything recovered goes away properly. Occasionally the honest answer is that a coil has failed and replacement beats repair, and we will say so plainly.
Many air conditioning breakdowns are avoidable. Filters that have not been washed in three summers, a condenser coil packed with road dust, a drain that has silted up, a charge that has been quietly dropping for two years. Once a year is the right interval for a home system in ST6, ideally before the weather turns, and the annual visit is usually where a slow leak gets caught, while it is still a leak repair rather than a compressor. What a visit covers is set out below.
A free, no-obligation survey in Tunstall and a fixed written quote — no guesswork over the phone.
The fan works, air moves, nothing is cold. Usually refrigerant loss, a failed outdoor fan, a capacitor, or a compressor that will not start. Occasionally a coil is so blocked the system cannot reject heat at all. It is a measurement job rather than a parts-cannon job, which is precisely why we test before quoting.
Nearly always the condensate path rather than the refrigeration. Drains block with dust and biofilm and pumps fail. In the older terraces the drain often has a long, shallow run to reach an outside wall, so there is very little margin for a partial blockage. Clearing, flushing and re-testing the drain is usually a short visit.
Ice means the coil is running colder than it should. The causes are restricted airflow, a dirty filter or coil, a fan running slow, or a low charge. Switching it off and letting it thaw before we arrive is worth doing, but the underlying cause still has to be found or it will simply freeze up again.
Not everything is worth repairing. On systems using obsolete refrigerant, or where the manufacturer no longer supplies boards and compressors, parts can be slow to source or unavailable altogether. We will tell you when a repair is a stay of execution rather than a fix, give you the cost of both routes, and leave the decision with you.
A residential service visit is typically £45 for a single unit. A visit takes in the filters, the condition of the coils, the condensate drain, the electrical connections and running currents, the operating performance and the controls, so what leaves is a system that has been checked rather than glanced at. It is not a five-minute filter wipe. Exactly what is needed on the day depends on what we find, and anything beyond servicing is quoted before we do it.
For most Tunstall addresses we can be on-site the same day or next working day. We prioritise commercial breakdowns and vulnerable residential customers.
The most common causes are low refrigerant from a slow leak, a blocked filter, a faulty capacitor, or a tripped condensate pump. Our engineers carry diagnostic kit on every van and can usually identify and quote in the first visit.
Yes — we cover Tunstall and the wider Staffordshire area, including Goldenhill, Sandyford, Newfield and Pitts Hill, Great Chell, Little Chell, Chell Heath, Fegg Hayes, Brownhills, Burslem. We operate within a 50-mile radius of Stoke-on-Trent, so same-day or next-day surveys are usually available.
Yes. All Airtastic engineers are F-Gas (Category 1) certified, fully insured and trained on the major manufacturers including Daikin, Mitsubishi, Samsung, LG, Fujitsu and Haier.
No. We do not work on cars, vans, lorries or plant machinery. Searching for air conditioning in Tunstall turns up a lot of tyre and MOT centres offering regas work, which is a completely different trade. Airtastic works on fixed air conditioning in buildings: houses, flats, shops, offices, industrial units and comms rooms. Installation, servicing, planned maintenance and repair.
Our base is Haydon Court on Haydon Street in Basford, about four miles south of Tunstall by road, so this is one of the closest places we work. Ad-hoc call-outs are typically attended within 24 to 48 hours, and customers on a planned maintenance contract get priority. For commercial premises, planned work is booked in advance and can be phased so it disrupts your trading as little as possible.
Question not covered?
Ask us directly — the survey is free, the quote is fixed in writing, and there's no obligation either way.
Airtastic is headquartered in Basford, so Stoke-on-Trent is home turf. Engineers cover every ST1–ST8 postcode for residential installs, repairs and commercial work — most surveys booked within 24–48 hours.
Same-day call-outs across the six towns for all makes — capacitors, refrigerant leaks, condensate pumps, control boards. No hidden call-out fees.
Read moreF-Gas certified installs across ST1–ST8 — Hanley, Burslem, Trentham, Hartshill and the A500 corridor. Fixed quote inside 48 hours.
Read moreVRF, cassette and multi-split design for offices, retail, hospitality and salons at Festival Park, Etruria Valley, Hanley and Wolstanton.
Read moreOne of our busiest service areas. Airtastic engineers cover all Stafford postcodes (ST16–ST21) for residential, repair and commercial work — most surveys booked within 48 hours.
Same-day or next-day call-outs across Stafford and Staffordshire — all makes and models, no hidden call-out fees.
Read moreFree survey, fixed quote, F-Gas certified install across ST16–ST21 — Walton, Baswich, Doxey, Western Downs and the town centre.
Read moreVRF, cassette and multi-split design for offices, retail and hospitality across Beaconside, Stafford Business Village and the town centre.
Read moreOur Tunstall engineers also cover these neighbouring areas — usually with same-week survey availability.
Already a customer or looking for something specific? Explore our other Tunstall services.
Get a free, no-obligation quote from a local F-Gas certified engineer. Most Tunstall surveys are available within 48 hours.
